You may need to allow it to install but most machines will do it automatically. A pop-up should appear to notify you of a new device and automatically start to install.Once the Device Updater and SCT drivers have finished installing, plug your device into the computer.Note: You will need a Windows computer to do this as it is not Mac compatible. In order to get the stock file, you will need our Device Updater software. If the device still does not communicate with your PC, give us a call with the device, and access to a Windows PC to further troubleshoot with one of our Technical Support Agentsįor certain things, Support may require the stock file to be emailed to them. Step 4: Select “OK” and then select “Next” – That’s it! You’re all set! Step 3: Select the Update Driver Software option for the device, then browse your computer and point to the driver files you downloaded earlier. This is the name of your device when the drivers are not properly installed yet. Step 2: Locate your computer’s Device Manager. Step 1: Choose the correct driver files below and save them to your computer’s desktop.Ħ4-Bit Driver Download 32-Bit Driver Download Click HEREto determine which version you have if you don't know. You will need to know if you have a 32-bit or 64-bit version of Windows. Manually loading the drivers can be done quickly and easily if you follow these simple steps. ( For GTX- plug in the VIM, NOT the head unit) Reconnect your device to see if the problem has been resolved. Reinstall the Device Updater software, the device drivers are installed in the same instance as the Device Updater. Completely Uninstall the Device Update software from your computer Disconnect your device from the computer (Do not reconnect the device until step 4) This is typically a device driver issue that occurs when a device is plugged into your computer for the first time without downloading the Device Updater first.įirst and foremost MAKE SURE YOU ARE USING A USB CABLE WITH DATA TRANSFERABILITY.
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